Custom OEM/ODM Bags — Request a Quote

Effective Date: July 21, 2026

Shenzhen Zemei Vanity Co.Ltd (operating as Chart Mate Bag and referred to herein as "we", "us", or "our") is committed to protecting the privacy of our business partners, clients, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.chartmatebag.com and interact with our B2B manufacturing services.

1. Information Controller

The data controller for the processing of personal data under this policy is:

Shenzhen Zemei Vanity Co.Ltd
Address: No.6A, Paifang Road, KengZi, PingShan District, ShenZhen City, GuangDong Province, China
Email: chartmate@wealthyfame.com
Website: www.chartmatebag.com

As a specialized OEM/ODM manufacturer of custom outdoor backpacks and bags, we process personal data in accordance with applicable data protection laws, including the Personal Information Protection Law (PIPL) of China and the General Data Protection Regulation (GDPR) for our European clients.

2. Information We Collect

We collect information that you voluntarily provide to us when expressing interest in our products or services. This includes:

• Inquiry Form Submissions: When you request a quote for custom backpacks or manufacturing services, we collect your name, company name, email address, phone number, and country. We also collect product-specific requirements such as desired materials (e.g., PU leather, waterproof polyester), quantity (MOQ starts from 500 units), and customization details.
• Email and Phone Communications: Correspondence sent to our official email (chartmate@wealthyfame.com) or via our telephone lines (+86 755 82440173) is stored to facilitate business transactions and customer support.
• Product Catalog Browsing Data: As you browse our catalog of outdoor backpacks, sports waist bags, and cosmetic bags, we may collect log data, including your IP address, browser type, and pages visited, to improve site functionality.

3. How We Use Your Information

We use the collected information for the following business purposes strictly related to our B2B manufacturing operations:

• Quotation and Order Processing: To generate accurate price quotes based on your specifications for custom bags, manage sample development (e.g., 5-day sampling service), and process bulk production orders.
• Client Communication: To respond to your inquiries regarding OEM/ODM capabilities, factory audits (Sedex-2P/4P, ISO9001), and logistics updates.
• Service Improvement: To analyze user preferences for specific product lines, such as travel toiletry bags or document wallets, to better serve our global markets including Japan, the UK, and the EU.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with trusted third parties only under the following circumstances:

• Service Providers: We may share necessary data with logistics partners (e.g., DHL, FedEx) for the shipment of samples and bulk orders, and with payment processors for transaction settlements.
• Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typically, business correspondence and transaction records are retained for the duration of our business relationship plus a period of 5 years to comply with tax and accounting regulations.

6. Your Data Protection Rights

Depending on your location, you may have the following rights:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate data.
• Right to Erasure: Request deletion of your data when it is no longer necessary for the purposes for which it was collected.

To exercise these rights, please contact us at chartmate@wealthyfame.com.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. For detailed information on how we use cookies, please refer to our Cookie Policy.

8. Contact Us

If you have any questions about this Privacy Policy, please contact our Data Protection Officer at:

Address: No.6A, Paifang Road, KengZi, PingShan District, ShenZhen City, GuangDong Province, China
Email: chartmate@wealthyfame.com

This Privacy Policy is for general information purposes only and does not constitute legal advice. Please consult professional legal advisors for specific compliance questions.